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BikeSource Store Return Policy
 

Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

BikeSourceOnline.com offers a free ground shipping on all orders over $100 and a free ship to store option for any order you want to pick up at your local BikeSource. Please specify which location you will be picking up at in the shipping options below. **Additional shipping charges may apply on oversize items and complete bicycles. If your order is subject to any additional shipping or transfer charges, we will contact you for approval or alternate options.

Four shipping options are offered for merchandise delivery:

Order Amount

Standard Shipping

Store Pickup*

$0.01 to $99.99 $9.99 FREE**
$100.00 and Up FREE** FREE**
Weighs 6-40lbs $0.75 per lb **
Weighs >40lbs $1.25 per lb **

Note: Most in stock orders will ship within one business day after being placed.

**Please note that some items may be subject to additional shipping and handling charges because of size or weight. If your order is subject to any additional shipping or transfer charges, we will contact you for approval or alternate options.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

We will contact you via phone or email to let you know when your order is ready to be picked up. Most in stock orders will be available within 2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Orders not picked up within 15 days will be returned to stock and your order will be canceled.

**Order Amount Weight 6 Pounds or greater

Please note that some items may be subject to additional shipping and handling charges because of size or weight. If your order is subject to any additional shipping or transfer charges, we will contact you for approval or alternate options.

Insufficient Stock

Occasionally, some items are unexpectedly out of stock or unavailable. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

We will accept returns within 30-days of original purchase date. If there’s a problem with something you purchased from us, you can either bring it to our store or contact bikesourceonline@biggear.com to obtain a return authorization number that can be written on the outside of the box. Items received back without a return authorization number will be refused. Please ship items with a shipper who provides tracking. We will refund shipping costs on damaged or incorrect merchandise. Freight will not be refunded for items returned that are unwanted or that appears used and will be subject to a restocking fee or denied returning.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Contact our online staff

If you have any questions related to online ordering, please email us at  bikesourceonline@biggear.com