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100% Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping (Between Store Locations)

If you see our website charges shipping this is because the item you ordered is not in stock at your selected pickup location. You can see what location items are available at by going to that item, clicking “Pickup in store, Find a store near you”  and all stores with a green check mark have that item.


BikeSourceOnline.com offers free pick up at your local BikeSource for in stock items. Items can be transferred between stores in the same state for no additional charge. Please specify which location you will be picking up at. **If an item is outside your pickup state, there will be a relocation fee of $199.99 for items 18lbs+ (Bikes) and $9.99 for everything else.


**Please note that some items may be subject to additional shipping and handling charges because of size or weight.
 

*In-Store Pickup

We will contact you via phone or email to let you know when your order is ready to be picked up. Most in stock orders will be available within 2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Orders not picked up within 15 days will be returned to stock and your order will be canceled.

***Bicycles and oversize items that are not in stock at your pick up location will be subject to additional shipping charges.


Insufficient Stock

Occasionally, some items are unexpectedly out of stock or unavailable. If this should occur, we will notify you, and only bill your credit card for merchandise that is in stock.

Returns

We will accept returns within 30-days of original purchase date. If there’s a problem with something you purchased from us, you can either bring it to our store or contact bikesourceonline@biggear.com for the next best step. Items returned that are unwanted or that appears used and will be subject to a restocking fee or denied returning. 

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Contact our Online Staff

If you have any questions related to online ordering, please email us at  bikesourceonline@biggear.com